Cookie Policy

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What are cookies?

Cookies are pieces of information that are used to improve services for you through, for example:

enabling a service to recognise your device so you don't have to give the same information several times during one visit.
recognising that you may already have given a username and password, so you don't need to do it for every web page clicked.
remember communication preferences and bookmarked content do you don’t need to set it every time you access the website.
measuring how many people are using services, so they can be made easier to use and we can make sure there's enough capacity to ensure they are fast.
analysing anonymised data to help us understand how people interact with our services so we can make them better.

Cookies for measuring performance of the website

By understanding traffic sources and how people use the website, we can measure and improve the performance. It also facilitates improvements to the navigation and content to make the website easier to access and use.

Essential Cookies

Name	Domain	Duration	Description
ai_session	.www.pnld.co.uk	30 minutes	Preserves users states across page requests.
ARRAffinity	.www.pnld.co.uk	Session	This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.
ARRAffinitySameSite	.www.pnld.co.uk	Session	Used to distribute traffic to the website on several servers in order to optimize response times.
visitorId	.www.pnld.co.uk	Persistent	Stores a non-identifiable, random hash identifying the user's session. This has ensures that as forms are filled out, we're not creating duplicate data entries for the same person across multiple forms.

Analytical Cookies

Name	Domain	Duration	Description
_clck	.pnld.co.uk	a year	Persists the Clarity User ID and preferences, unique to that site, on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_clsk	.pnld.co.uk	a day	Connects multiple page views by a user into a single Clarity session recording.
_cltk		Session	This cookie is installed by Microsoft Clarity tool and stores information about how visitors use the website
ai_user	www.pnld.co.uk	a year	Used by Microsoft Application Insights software to collect statistical usage and telemetry information. The cookie stores a unique identifier to recognize users on returning visits over time.
CLID	www.clarity.ms	a year	Identifies the first-time Clarity saw this user on any site using Clarity.
MR	.c.bing.com	7 days	Used by Microsoft Clarity to indicate whether to refresh MUID.
MR	.c.clarity.ms	7 days	Used by Microsoft Clarity to indicate whether to refresh MUID.
MUID	.bing.com	a year	Microsoft User Identifier tracking cookie used by Bing Ads. It can be set by embedded microsoft scripts. Widely believed to sync across many different Microsoft domains, allowing user tracking.
MUID	.clarity.ms	a year	Microsoft User Identifier tracking cookie used by Bing Ads. It can be set by embedded microsoft scripts. Widely believed to sync across many different Microsoft domains, allowing user tracking.
SM	.c.clarity.ms	Session	This cookie is installed by Clarity. The cookie is used to store non-personally identifiable information. The cookie is used in synchronizing the MUID (Microsoft unique user ID) across Microsoft domains.

Marketing Cookies

Name	Domain	Duration	Description
ANONCHK	.c.clarity.ms	10 minutes	Used to store session ID for a users session to ensure that clicks from adverts on the Bing search engine are verified for reporting purposes and for personalisation
SRM_B	.c.bing.com	a year	This cookie is installed by Microsoft Bing. Identifies unique web browsers visiting Microsoft sites.

Cookies for your security

On some of our systems we use a cookie called "RequestVerificationToken" to help protect you against a specific form of malicious attack called Cross Site Request Forgery. Searching for this term will reveal a wealth of information about this potential vulnerability, and how it is closed through the use of cookies.

Cookies to support specific elements of the site

Some elements of our website use cookies to make them easier to use. These may include:

Cookies to record that we have already presented you with a piece of information, which you would find intrusive and annoying if we continually re-presented. These may include notifications about the availability of new features or applications, and warning notices.
Cookies to retain settings or choices that you have made earlier during your visit to our site, so that we can reapply those choices when you revisit the relevant pages. These save you effort in reselecting the settings or making the choice, improving your experience of the website. For example, pre-populating complex search criteria screens with previous values, or collating selections you have made throughout your visit.

Cookies set by other websites through this site

We want to provide interesting and engaging content on our website. On a number of pages, we embed media such as YouTube videos. Where we have used this type of content, the suppliers of these services may also leave cookies on your device when you visit the pages. These are known as 'third-party' cookies. We do not control how a third party uses their cookies. You should check these third-party websites' privacy policies for more information about their cookies if you are concerned about this.

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

If you wish to opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

Cookie Policy

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